What is an emergency?

Water leakage is an emergency. It not only affects your apartment but your neighbor's as well. Examples of emergencies: toilet overflowing, garbage disposal backing up and spilling or bathtub flowing over. If this happens, please put down towels or buckets and try to empty out some of the water. Call the office immediately and if you get our voicemail then activate the emergency phone messaging system. Slow draining is NOT an emergency but please submit a maintenance request after you have checked for hair or other items covering your drain.  
 
Electrical emergencies are also serious. Examples of emergencies: refrigerator not working or any sparks you may see coming from an outlet or switch. If sparks are seen DO NOT try to unplug any appliance.  Note that if you plug an appliance into an electrical outlet when the appliance is turned on you may get a small spark at the outlet. This is not serious but you should call us anyway if you have any questions.
 
Door lock malfunctions are an emergency only if you cannot lock your door. Being locked out of your apartment due to loss of your keys is NOT an emergency. When you are locked out, please call the office and request a staff person to assist you (or leave a message if not during business hours).  
 
Heating/Cooling is considered an emergency on a case by case basis. For optimal performance of heating and cooling, please make sure your storm windows are closed.
   
If you smell gas call our office immediately. The pilot light on your stove probably needs to be lit.  
 
Smoke detectors are for your safety. Please do not remove them or their batteries under any circumstances. If a problem exists, submit a maintenance request.